WWL

Our client

WWL is a rapidly growing European lighting specialist, offering a diverse range from conventional bulbs to advanced LED solutions. Committed to customer satisfaction, their ambitious team of over 200 people supports businesses of all sizes. With 32 web shops in 15 countries, they are a leading e-commerce lighting company, ensuring easy access to our quality products and services.

The project

Project Goals

• Attract new customers

• Improve the overall experience for existing customers

• Increase customer engagement

• Generate more revenue

• Reduce churn

Initiatives

• New benefit plan for "pro customers"

• Internal projects to improve customer service efficiency

Benefit Plan

• Exclusive discounts on products and services

• Incentive for customers to become more engaged

• Encourage repeat purchases

Customer Service Improvements

• New training programs for customer service agents

• Process improvements

• Use of new technology

• More efficient customer service

The occurring issue

Lost Orders

WWL has noticed that some orders are being lost in transit. This means that the orders are not reaching the customer, which can lead to customer dissatisfaction.

Impact of Lost Orders

The impact of lost orders can be significant. For customers, it can mean that they do not receive the products they ordered, which can lead to frustration and disappointment. For WWL, it can mean lost revenue and damage to the company's reputation.

Choosing Code Seed

WWL's Search for a Magento Expert

WWL was in search of a consulting partner for development and QA testing, especially for Magento experts. Magento is a complex platform, and it can be difficult to find an experienced tech team which has extensive knowhow in this specialty.

Our Expertise in Magento

We have extensive knowhow on working in Magento. We have worked on a variety of Magento projects, and we have a deep understanding of the platform. This expertise gave us an advantage over other consulting partners.